ALL HAIR SALES ARE FINAL — NO RETURNS, REFUNDS, OR EXCHANGES.

For the health, safety, and sanitation of our clients, Hair by Inessa cannot accept returned hair extensions, wigs, toppers, or other hair products once they have been opened or released to a customer.

Hair products come into close contact with the hair, scalp, and skin. There is a potential risk of exposure to lice, scalp conditions, bacteria, fungi, or other contaminants when hair products are handled outside of our controlled sanitation procedures.

Even if a client states that the hair was never worn or used, once the original packaging has been opened or the product has left our possession, we cannot verify how it was stored, handled, touched, or exposed to other materials.

Because returned hair could potentially be resold to another customer, accepting and reselling previously opened merchandise could create an unacceptable sanitation and liability risk for our business and our clients.

For this reason, returned or previously opened hair cannot be placed back into our inventory for resale, and all sales are considered final once the product has been purchased and/or released to the customer.

Clients are encouraged to carefully inspect and confirm their hair type, texture, length, color, quantity, and extension method before completing their purchase.

By purchasing hair or hair-extension products from Hair by Inessa, the client acknowledges and agrees to this sanitation and no-return policy.

Thank you for helping us maintain the highest standards of cleanliness, safety, and professionalism for every client.